BusinessSAFE

Simple solutions to fit any business

 

We aim to make choosing the right IT solution for your business as simple as possible. To do this we offer 3 simple options to choose from:

 

  • Need some assistance but not looking to tie yourself into a contract just yet? Our Pay As You Go Support service is ideal for you;

  • Less than 5 computers and no server? Then as a small business our BusinessSAFE SBS package is what you are looking for;

  • More than 5 computers and/or have at least one server? Our BusinessSAFE Unlimited package is ideal for you;

 

Take a look at the options below, I'm sure you'll agree that our prices are very competitive but we don't compromise on the quality of our service.

 

We are able to drive the cost down for you by ensuring we have streamlined our own services and we can help you acheive this to.

Small Business Support
Up to 5 PC's and no server - Our BusinessSAFE SBS Support package is just the job

For small businesses with up to 5 PCs and no servers, our BusinessSAFE SBS (Small Business Support) package is especially for you!

 

£17.50 per month will provide you with unlimited* remote support for not only your PC but also any equipment it is attached to - e.g. printer, router, scanner, monitor etc.

 

Our unlimited* remote and telephone support package is ideal for 

small businesses that need a fast response to their IT support issues. 

Our team of friendly technicians are available to advise you on any IT 

problems. From simple advice to hands on help when your computer 

system has crashed.

 

Should we need to access your system, our remote desktop service 

uses the latest software technologies to securely connect to your 

computer enabling us to diagnose and resolve any problems you may 

be experiencing. We will also include our remote monitoring package to monitor your system proactively. To access this service you must have an active Internet connection. 

 

If for any reason we are unable to resolve your problem remotely we 

can arrange an on-site visit. This service is usually £50 + VAT per hour 

plus a call out fee of £25 + VAT but for our BusinessSAFE SBS customers there are NO call out fees and an additional 20% off our hourly rate fee. This means you will only pay £40 + VAT per hour.

 

We provide a free, on-site IT consultation for new BusinessSAFE SBS clients to make sure we provide you with the right level of service to suit your business needs.

 

If you would like more information or have any questions, please contact us for more details.

Workstation (per PC/laptop, per month)

£17.50 per month
  • No call out fee for on-site support (normally £25)

  • 20% off all other Inettek fees

  • On-site support reduced to £40 per hour

 

FREE Computer Health Check on sign-up

* Subject to Fair Use Policy

** Minimum 12 month contract

*** Prices exclude VAT

 
Unlimited Remote & On-Site Support
Over 5 PC's and/or a Server? - Our BusinessSAFE Unlimited package is what you need

Our BusinessSAFE Unlimited (Unlimited Support*) package provides a dedicated service for any IT requirements you may have. From installing printers to configuring a new PC on your network, you pay a standard agreed price and can rely on a committed service all year round.

 

UNLIMITED NETWORK SUPPORT
  • Unlimited Remote Support*

  • Unlimited On-site Support*

  • Specialist Server Support

 

We know that for most of our customers their business systems are 

IT dependant. We take a proactive approach to our support, we will 

monitor your systems through automated server reports and from the 

moment you report a fault with our helpdesk we will assign a technician and they will contact you within 3 hours of your first call.

 

Should your problem be business critical we will respond as soon as 

possible. Our standard BusinessSAFE Unlimited package timings are 08:00 - 17:00 with 24/7/365 monitoring but we can quote for out of hours support if required.

 

Our pricing structure (see opposite) is only a guideline and if you 

would prefer a more flexible contract we would be more than happy to 

provide you with a tailored service.

 

When you start a BusinessSAFE Unlimited contract you will receive a FREE Network Health Check to ensure your systems are working to their optimum levels.

 

If you would like more information or have any questions, please contact us for more details

Workstations (per PC/laptop, per month)

< 10
£9
11 < 25
£8
26+
£7

Servers (per server, per month)

1st Server
£50
Any additional
£30

£75

fixed monthly service charge

* Subject to Fair Use Policy

** Minimum 12 month contract

*** Prices exclude VAT

 
 

Remote Support

£30 per hour

On-Site Support

£25 call-out fee
£50 per hour

* Buy 1 Get 1 Free is redeemable once per business

** Prices exclude VAT

Pay As You Go Support
Only need occasional assistance - Pay As You Go is ideal for your needs
We understand that some businesses only need IT support now and 

again. When your PC crashes and it’s no longer under warranty from the 

manufacturer, or you don’t have a support contract our Pay As You Go Support is available to you as and when you need it.

 

Pay As You Go Support allows you to take advantage of our highly 

trained technicians and devoted service without tying yourself to a 

contract.

 

Maybe you just need help from time to time; perhaps your IT staff are on holiday, or on occasions when you just have too much work to deal with daily IT problems. Maybe you just want to try out our service before committing to our quality annual contracts.

 

Either way the Pay As You Go Support is a cost effective way to receive 

specialist expertise with a local touch.

 

If the issue can be resolved remotely the fee is £30 + VAT per hour. 

Should you require on-site support this will cost £50 + VAT per hour 

with a £25 + VAT call out fee. Our minimum rate is for 1 hour’s support, the technician will provide an estimate of time required to resolve your 

problem when you contact us.

Special Introductory Offer
Buy 1 Get 1 Free

Why not give us a try and see how we compare to other support services you may have tried. 

 

Purchase 1 hour of remote support and we will give you another 1 absolutely FREE*.

For more information on our Pay As You Go Support or if you would like to take advantage of our Buy 1 Get 1 Free offer, please contact us for more details.

 

Vendor Management

Channel Your IT Support

Everyone knows that dealing with technical support lines takes up precious resources from your business, so Inettek offer a solution to this problem - Vendor Management.

 

Stop dealing with hardware and software vendors. Do what you do best - run your business. Get better, faster support through a single point of contact and let Inettek liaise with your software and hardware vendors on your behalf whenever you need assistance all for a small monthly fee.

 

You can even add this to your BusinessSAFE SBS or BusinessSAFE Unlimited packages. Discover more about our Vendor Management solutions to see if Inettek can assist you.

[email protected]
0141 416 2799
Cloud & Backup

The Cloud

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