Requesting Support

 

It's extremely easy to request some assistance from Inettek by following these simple procedures:

 

Never Received Support Before

 

 

Current Support Client

 

 

This will ensure you receive a quick response to your query.

 

QuickSupport Tool

If we ask you to download our QuickSupport tool then you can download this by following these instructions:

 

If using Google Chrome / EDGE, please follow these instructions

If using Internet Explorer, please follow these instructions

QuickSupport Tool

Click the icon to the left and will download our QuickSupport tool. Once you begin installation follow the prompts as laid out using the intructions for your browser, provided below.

Once the software has installed you may receive a User Account Control (UAC) prompt asking you to allow TeamViewer run.

 

If you are, choose Yes and the QuickSupport tool will open and look like the image to the right.

 

When you have the QuickSupport tool running, the technician assisting you will request the 9 digit ID number and the password in order to provide you with remote assistance.

 

This will now allow our technicans to assist you remotely with whatever problem you may currently have.

 

Once we have finished assiting you, simply close the QuickSupport tool and it will automatically be removed from your system.

Click Run and the QuickSupport tool will begin to install. The prompt at the bottom of the screen will now look like this:

Since you are using Internet Explorer as your browser, you may receive the following prompts at the bottom of your screen:

Using Internet Explorer

 
QuickSupport Tool

Click the image to the left to begin downloading the QuickSupport tool from Inettek.

 

Using Google Chrome / Microsoft EDGE

QuickSupport Tool

Click the image to the left to begin downloading the QuickSupport tool from Inettek.

Since you are using Google Chrome as your browser, you may be prompted at the bottom of the screen like so:

If you are prompted then click the Keep button and the QuickSupport tool will begin to download.

Once downloaded, the tool will appear at the bottom of the browser like this. Click the TeamViewerQS_en.exe file and the software will begin to install.

Once you begin the installation, you may be prompted about opening the file. Choose Run in order for the software to continue to install.

 

You may receive a User Account Control (UAC) prompt asking for permission to run, choose Yes.

 

 

When you have the QuickSupport tool running, the technician assisting you will request Your ID and the Password (from the QuickSupport window) in order to provide you with remote assistance.

 

This will now allow our technicans to assist you remotely with whatever problem you may currently have.

 

Once we have finished assisting you, simply close the QuickSupport tool and it will automatically be removed from your system.

 
[email protected]
0141 416 2799
Cloud & Backup

The Cloud

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